Virgin 먹튀사이트 Scarlett, Part Two
If there is one thing I have learned during my experience as a virgin online gambler, it is that nothing free is ever easy. However, since I have been on the other side, I do understand the reasons behind the rules and regulations. I also expect to be treated like a valuable customer. At last writing, I had deposited at three different casinos, and received my bonuses, although not without a hitch or two, and I was ready to cash in.
Unfortunately, two of the three casinos did not want to honor my cash in. I cashed out $85 in one casino and $85.50 in the other. This was basically a little less than my original deposits. I was notified by both casinos that the bonus portions of my cash ins were placed back in my casino account, because I had not met their wagering requirements. That this problem occurred with two of the casinos is not surprising, the same company operates them.
I found that recording each time you click your mouse button is not particularly entertaining, and for me, detracted from the fun. However, I did keep track of how much I had wagered at each casino. I felt that I had met the wagering requirements; they felt that I had wagered part of it before the bonus was granted, therefore those wagers did not count. They referred me back to their websites for the Terms and Conditions.
I had already reviewed the T&C; before depositing, but I went back to double check. After all, it is not an unknown practice to have the T&C; change without notice. In this instance, it had not changed, it was simply a matter of interpretation, and we seemed to have a difference of opinion. Apparently many people must have the same difference of opinion, because the emails I received were almost identical, form letters. Shouldn’t that be the first clue that the company may need to review the way they have the requirements written? If one person misinterprets a rule, okay – but if so many people misinterpret the same rule, rewrite the rule!
After several attempts to get clarification, and going around in the same 먹튀사이트 circles, I just gave up and wagered the little amount that they were fussing about. They should have cashed me in when I first requested. Not only did they leave a bitter taste in my mouth for their entire company, including those casinos that I had not yet tried, but also, I won.
I enjoyed this twist of fate greatly!
My cash ins from all three casinos were finally being processed, everything went relatively smoothly. They each said that I would have my cash in credited through the same method as my deposit. They each asked me to fill out a form on how I would like the remainder (the winnings, LOL) sent to me. I filled out the forms and waited. It was not too long before all three casinos credited my entire cash in amounts back to Firepay. This was great, but if they were going to credit above and beyond my initial deposits to Firepay, why did they ask me to fill out, yet, another form.
In these times, when it seems like a stroke of luck to actually get paid, I hate to nitpick, but, it is back to simple customer service, which is all about SERVICING THE CUSTOMER. The customer, remember, the person who allows these companies to stay in business? They asked me a question, I answered it, and then they did what they wanted. Each took the time to send me a statement, telling me my cash in was being processed. Each neglected to tell me that all monies would be sent back via Firepay. FirePay is the one that told me.
After receiving all my deposits and winnings, I went back to each casino and checked the status of my cash in. Guess what? They each were still being processed. Several days later, just before I deleted all three casinos from my computer, I checked one more time, yep, still being processed. I was tempted to write them an email, telling them they could stop processing my cash ins now, as the monies were already transferred from Firepay and safely in my bank account.
The purpose of a signup bonus is to attract new customers. If the casinos do not treat that first experience the exact same way that you would treat some one that you INVITED to your home, then they are wasting time and money. One of the biggest challenges in operating an online casino is maintaining a strong customer base. This is best accomplished by having a large percentage be repeat customers. They INVITED me, I assumed they wanted to make my visit so pleasurable that I would come back. I did my part, I even brought a house warming gift (my deposit), instead of being treated like a valued customer, friend, or guest, I was treated in a way that left me feeling defensive, as if they were going to measure how much wine I drank, or hide the family silver.
They continue to spend their money, sending me email after email, complete with eye-catching, expensive to produce graphics, offering me bonus after bonus. They even took the time to send me a disc, mouse pads, and a computer brush via snail mail, and all for naught. In the end, they lost money and more importantly, they lost the chance of ever making me a loyal customer.
This was originally going to be a two part article, telling you my virgin experience on the other side of online gambling. After Spearmaster read my experience, he asked me to do him a favor, to try three casinos of his choice. I told him that I was a tough customer to please, he laughed and said, that is why he wanted me to do it, and to top it off, he said I could name names! I took him up on his offer.